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Terms of Service

Last updated: June 12, 2026

These Terms of Service ("Terms") govern your use of NeuroSupporter (the "Service"), operated by IDK Consulting LLC ("we," "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service is — and is not

NeuroSupporter is a software communication utility. You describe a situation in your own words; the Service uses artificial intelligence to generate a plain-language interpretation and suggested communications.

The Service is NOT a medical, mental-health, or therapeutic service. It does not provide medical diagnoses, clinical treatment, psychiatric advice, or crisis support, and it is not a substitute for care from a qualified professional. Nothing the Service produces should be treated as professional advice of any kind. If you are in crisis or considering harming yourself or others, stop using the Service and contact emergency services (911 in the US) or the 988 Suicide & Crisis Lifeline immediately.

2. AI-generated content

Output is generated by an AI language model. It may be incomplete, inaccurate, or inappropriate for your specific circumstances. You are solely responsible for evaluating any output before relying on it or sharing it with anyone, and for every decision you make or message you send. We make no representation that any output is correct, suitable, or safe for any particular use.

3. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you may use the Service only with the consent and involvement of a parent or legal guardian, who must agree to these Terms on your behalf. Purchases must be made by an adult.

4. Your account

You are responsible for safeguarding your login credentials and for all activity under your account. Tell us promptly at support@neurosupporter.com if you suspect unauthorized use.

5. Credits and payments

• The Service operates on prepaid query credits sold in one-time packs. Credits are not a currency, have no cash value, are non-transferable, and do not expire.
• Payments are processed by Stripe. We never see or store your full payment details.
• Pricing, pack sizes, and promotional codes may change at any time. Promotional or invitation pricing may be available only to specific users.
• All purchases are final and non-refundable except where a refund is required by applicable law. If you believe you were charged in error, contact us at support@neurosupporter.com within 30 days of the charge and we will review it in good faith.
• A credit is consumed when a query is submitted. If the Service fails to return a result due to a technical error on our side, the credit is automatically returned.

6. Acceptable use

You agree not to:

• use the Service for any unlawful purpose, or submit content intended to harass, defraud, or harm any person;
• attempt to probe, breach, reverse-engineer, scrape, or disrupt the Service or its infrastructure;
• resell access to the Service or use it to build a competing dataset or product;
• use automated tools to submit queries or circumvent credit accounting.

We may suspend or terminate accounts that violate these Terms, with any unused credits forfeited in cases of material violation.

7. Your content and privacy

You retain all rights to the text you submit. You grant us only the limited license needed to transmit your text to our AI provider and return the output to you. As described in our Privacy Policy, your situations and outputs are not stored, logged, or used to train AI models, and condition selections exist only for your current session.

8. Intellectual property

The Service — its software, design, branding, and content other than what you submit — is owned by IDK Consulting LLC and protected by applicable intellectual-property law. These Terms grant you no rights in it except the personal, non-transferable right to use the Service.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IDK CONSULTING LLC AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE OR ITS OUTPUT — INCLUDING DECISIONS MADE, MESSAGES SENT, OR RELATIONSHIPS AND OUTCOMES AFFECTED. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow certain limitations, so portions of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless IDK Consulting LLC from claims, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the Service.

12. Changes to the Service or these Terms

We may modify or discontinue the Service, and may update these Terms, at any time. Material changes will be reflected by the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the state in which IDK Consulting LLC is organized, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in that state, and you consent to their jurisdiction.

14. Contact

Questions about these Terms: support@neurosupporter.com.