Privacy Policy
Effective June 26, 2026 · Last updated June 26, 2026
Effective Date: June 26, 2026 Last Updated: June 26, 2026
HIPAA Status
IDK Consulting LLC is not a health plan, health care clearinghouse, or health care provider, and the App is not intended to create or receive protected health information on behalf of a HIPAA-covered entity or business associate. Information you provide may still be sensitive, and we handle it as described in this Privacy Policy.
1. What We Collect
Account information: Email address and password credentials, authentication token, or OAuth token if you sign in via a third party, for account creation, login, age and eligibility controls, security, and account support.
Purchase information: Transaction records (amount, date, credits purchased). Payment card data is processed and stored by Stripe — we never see or store your full card number.
Session content: The situations, feelings, neurodivergent experiences, mental health-related context, relationship context, and other disclosures you enter during a session are processed to generate your response. This content may be sensitive personal information or consumer health data under some laws. This content is NOT stored after your session ends and is NOT associated with your account in any persistent way, except for transient processing, security, debugging, abuse prevention, or legal compliance where permitted by law.
Neurotype selections: Your ADHD, autism, bipolar, or other neurotype selections are session-only and may be sensitive personal information or consumer health data under some laws. They are not saved to your account and are not retained after your session ends, except for transient processing needed to generate your requested response or as otherwise required by law.
Usage data: Standard server logs, timestamps, device and browser information, IP address, feature usage, credit usage, crash reports, and error logs for app performance, security, abuse prevention, fraud prevention, and debugging. These do not contain the content of your situations or disclosures unless temporarily captured in an error report, in which case we use reasonable efforts to minimize and delete that content promptly.
2. What We Do Not Collect
- We do not retain the content of your situation descriptions, feelings, or disclosures between sessions, except for limited transient processing, security, debugging, abuse prevention, backup retention, or legal compliance where permitted by law.
- We do not retain your neurotype selections between sessions, except for limited transient processing or legal compliance where permitted by law.
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
- We do not use your inputs to train AI models.
3. How We Use What We Collect
Account information: To authenticate you and manage your account.
Purchase information: To manage your credit balance and provide receipts.
Session content: Solely to generate your requested AI response in real time, operate and secure the App, prevent abuse, troubleshoot technical issues, and comply with law. Discarded after response is delivered, except for transient processing, security, debugging, abuse prevention, or legal compliance where permitted by law.
Usage data: To maintain app performance, diagnose errors, secure the App, prevent misuse, manage credits, detect fraud, and improve the service without using your session content to train AI models.
Consumer Health Data Privacy Policy
Where required by applicable law, IDK Consulting LLC will make this Consumer Health Data Privacy Policy available through a separate, prominent link on the App or website homepage.
Some information you provide, including session content, neurotype selections, feelings, mental health-related context, and relationship context, may be considered sensitive personal information or consumer health data under certain state laws. We collect and process that information only to provide the App features you request, operate and secure the App, prevent abuse, troubleshoot technical issues, and comply with law. We do not sell consumer health data. We do not use consumer health data for targeted advertising. We do not use your session content to train AI models.
Where applicable law requires consent to collect or process sensitive personal information or consumer health data, your affirmative use of the relevant App feature after receiving notice will serve as consent for the disclosed purpose. You may withdraw consent by ending the session, deleting your account, or contacting support@neurosupporter.com, but withdrawal may limit or prevent use of App features that require that information to function.
If you are a Washington resident or if your consumer health data is collected in Washington, you may have rights under Washington’s My Health My Data Act, including rights to confirm whether we collect, share, or sell consumer health data, access that data, receive a list of third parties and affiliates with whom it was shared or sold, withdraw consent, and request deletion, subject to applicable exceptions. You may exercise these rights by contacting support@neurosupporter.com.
4. Third-Party Services
Stripe: Processes payments, manages payment-related fraud prevention, and provides transaction records. Subject to Stripe’s Privacy Policy (stripe.com/privacy). IDK Consulting LLC does not receive or store your full payment card number.
Anthropic: Powers the AI responses. Session content is transmitted to Anthropic’s API to generate responses and is processed by Anthropic as a service provider for that purpose, subject to Anthropic’s applicable service terms, data processing terms, and usage policies. IDK Consulting LLC does not authorize Anthropic to use your session content to train AI models.
Service providers may process personal information only as needed to provide services to IDK Consulting LLC, subject to contractual, technical, and organizational safeguards appropriate to the nature of the information processed.
Other service providers: We may use cloud hosting, database, authentication, analytics, logging, security, customer support, email delivery, and app store providers to operate and secure the App. We require these providers to use personal information only to provide services to us and not for their own marketing purposes.
5. Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process, including encrypted connections (HTTPS/TLS), secure credential storage, access controls, logging, and vendor controls. However, no system is perfectly secure, and we cannot guarantee absolute security of your data.
6. Data Retention
- Account information is retained until you delete your account or as long as needed to provide the App, resolve disputes, enforce these Terms, maintain security, prevent fraud or abuse, or comply with law.
- Purchase records are retained as required for tax and legal compliance.
- Session content is not retained after the session ends, except for transient processing, temporary technical logs, security, debugging, abuse prevention, backup retention, or legal compliance where permitted by law. Where session content appears in temporary logs, we use reasonable efforts to minimize and delete it promptly.
7. Your Rights
You may request access to, correction of, deletion of, or portability of your account data by contacting support@neurosupporter.com. You may also withdraw consent where we rely on consent to process sensitive personal information or consumer health data, and you may opt out of any sale of personal information, sharing for targeted advertising, or profiling if we engage in those activities. We do not sell personal information or use your session content for targeted advertising. We will respond to requests within 30 days unless a different period is required or permitted by applicable law. We may need to verify your identity before fulfilling a request, and some information may be retained where permitted by law for security, fraud prevention, dispute resolution, tax, accounting, or legal compliance.
State privacy rights: Depending on where you live and whether applicable legal thresholds are met, you may have additional rights under state privacy laws, including rights to know, access, correct, delete, obtain a copy of, and opt out of certain processing of personal information, and rights relating to sensitive personal information or consumer health data. IDK Consulting LLC currently makes the App available only to users located in the United States and does not intentionally offer the App to users in the European Economic Area, United Kingdom, or Switzerland. If that changes, we will update this Privacy Policy before intentionally offering the App in those jurisdictions.
8. Children’s Privacy
NeuroSupporter is intended only for users 18 and older and is not directed to children under 13 or to minors under 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account or provided personal information, contact us at support@neurosupporter.com and we will take reasonable steps to delete the account and associated personal information promptly, subject to any retention required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date. Continued use of the App after changes constitutes acceptance of the updated policy.
10. Contact
IDK Consulting LLC
38 Shore Road, Wayne, NJ 07470
support@neurosupporter.com